BHG Financial prevented millions in potential fraud losses and made reviews over 90% faster.

90%
reduction in manual document reviews
Millions
in potential fraud losses prevented

“Inscribe was the inflection point for us. It transformed fraud detection from a manual, subjective process into a scalable, transparent system we can trust every time.”

Michael Coomer
Director, Fraud Management

About

BHG Financial designs innovative financial solutions for professionals, small business owners, and institutions.

Industry

Business and consumer lending

Use Cases

• Account opening
• Underwriting

Headquarters

Fort Lauderdale, FL

Employees

1,500

Solutions

Document fraud detection

Challenges

BHG Financial’s manual, subjective review process could not keep up with evolving fraud tactics

Document fraud was one of BHG Financial’s most persistent loss vectors. Fraud investigators could sometimes spot patterns in documents, but every investigation depended heavily on individual expertise. Each change in a vendor’s format or software release shifted the visual cues investigators relied on, making it nearly impossible to maintain consistency.

“We were facing an extremely significant level of losses due to manipulated documents. Every investigation depended on individual expertise, and that simply wasn’t sustainable.”

Michael Coomer
Director, Fraud Management
BHG Financial

Solution

Embedding Inscribe into the workflow gave investigators new visibility and confidence

BHG Financial’s turning point came when the team embedded Inscribe directly into its fraud workflow. Before, investigators often relied on individual memory or personal notes when reviewing documents. Now, Inscribe’s X-ray and overlay capabilities revealed what had previously been invisible: previous versions hidden under new layers, small shifts in text or numbers, and edit histories no human eye could reliably reconstruct.

Just as important, Inscribe didn’t simply return a binary yes-or-no verdict. It offered clear explanations, showing what had changed, how it changed, and why it mattered. That transparency gave investigators the confidence to move faster, without second-guessing their decisions. It also gave BHG a more defensible process, with every decision backed by clear evidence rather than intuition.

“You can’t see previous versions with the human eye. There’s no manual process that compares to what Inscribe uncovers.”

Result

Fraud reviews are faster, more consistent, and more defensible across the organization

The impact has been significant. Fraud investigators now begin each review with clear signals and context rather than relying on hunches. That consistency reduced false positives, since decisions are grounded in concrete edit evidence and patterns drawn from Inscribe’s broader network. At the same time, review speed improved dramatically. What once took 15 minutes per document now takes less than a minute, making reviews over 90% faster without sacrificing diligence.

By catching fraudulent applications before they are funded, BHG Financial has also avoided millions in potential fraud losses. These savings represent not just dollars preserved, but also time and trust gained across the business.

For BHG Financial, the result is a fraud program that’s more consistent, more scalable, and more confident than ever before. Investigators are equipped with the transparency they need to act quickly and decisively, turning what was once a highly manual, subjective process into a reliable system the entire organization can trust.

“With Inscribe, we removed the second-guessing. Decisions are faster, more defensible, and backed by clear evidence.”

Michael Coomer
Director, Fraud Management
BHG Financial